Shipping policy
Shipping Policy
This Shipping Policy outlines the terms and conditions governing the shipment and delivery of all orders placed through our store.
1. Order Processing
All orders are processed within 1–3 business days following successful payment confirmation. Orders are not processed, shipped, or delivered on weekends or official holidays. We reserve the right to extend processing times during periods of high demand.
2. Shipping Destinations & Delivery Timeframes
We currently ship to selected international destinations. Estimated delivery times are as follows:
- Gulf Countries: 15–20 business days
- United States: 10–15 business days
These timeframes are estimates only and are not guaranteed. Delays may occur due to customs clearance procedures, logistics disruptions, or other factors beyond our control.
3. Shipping Costs
Shipping fees are calculated at checkout based on the destination and applicable logistics rates. All shipping charges are non-refundable once the order has been dispatched.
4. Customs, Duties, and Import Taxes
International shipments may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the sole responsibility of the customer. We have no control over these fees and cannot predict their amount.
5. Tracking Information
Once your order has been shipped, a confirmation email containing tracking details will be sent. It is the customer’s responsibility to monitor shipment progress using the provided tracking information.
6. Delivery Issues & Liability
We are not liable for delays, losses, or damages occurring during transit once the shipment has been handed over to the carrier. Any claims must be filed directly with the shipping provider.
7. Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information at the time of purchase. We are not responsible for failed deliveries or additional costs resulting from incorrect or incomplete addresses.
8. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
9. Contact Information
For any shipping-related inquiries, please contact us at:
help@riyadhselects.com